Information about meter replacement

The first new, smarter electricity meters will be installed in March 2023, and the installations will continue until 2031.

We will inform all customers about forthcoming electricity meter replacements well in advance. After the meter replacement, the new, smarter electricity meter will start operating automatically and no action is required by the customer. The meter replacement is free of charge. Meter replacements are carried out by the engineers of our partner Eltel Networks.

The replacement of the electricity meter is a very simple procedure. The replacement of one meter takes about 5–20 minutes. There will be a short power cut during the procedure. We will always notify of the replacement work in advance either by text message or by letter to ensure that you can make preparations for the upcoming power cut.

We will post letters about 2–3 weeks before the time of replacement. Text messages will be sent about one week before the time of replacement. Please remember to confirm or reschedule the proposed time of replacement.

If you are dependent on a continuous power supply, for example, for health reasons, please contact the appointment service of our installation partner Eltel as soon as possible after you have received the notification for the replacement work so that we can take your electricity needs into account. You will find the contact details on the letter.

Electricity meters in facilities with no open access

If your electricity meter is located indoors in your property, we will send you a letter with a proposed time for the meter replacement. The engineer will not enter your home by using a key as we hope you will be present when the meter is being replaced.

If the proposed time is not convenient for you, please reschedule it as soon as possible by following the instructions included in the replacement work notification.

However, if the proposed time is convenient for you, please remember to confirm the replacement time in accordance with the instructions included in the letter.

If you will not confirm or reschedule the replacement time, we will aim to arrange access to your home, e.g. with the building service company or housing manager.

Electricity meters with open access

If your electricity meters are openly accessible, you will receive a letter from us with information about the time of the replacement work. We will send the letters about 2–3 weeks before the time of meter replacement.

If this time is not convenient for you, you will find instructions on the letter on how to reschedule the replacement time.

Electricity meters that are located in the common areas of a housing company

If you live in a terraced house or in an apartment block, electricity meters are located in the common areas of the housing company. The meter replacement engineer will not need to visit inside your home.

In apartment blocks, we will post a notice about the meter replacement times on the notice board of the housing company a few days before the meter replacement takes place so that you can make preparations for the short power cut during the replacement work.

In terraced houses, we will post a notice of the time of meter replacement through the residents’ mail boxes.

Ensuring successful replacement work

 Access to the electricity meter must be unrestricted in all properties and one-family houses to ensure that the replacement work can be carried out. In addition, the area in front of the meter must be clear of all objects to ensure safe working conditions for the engineer.

Please also note that if you are using your own lock in the meter box, it must be unlocked before the start of the replacement work.  

Business customers

We will always agree on the time of meter replacement with businesses in advance, whether or not there is open access to the electricity meters. This way we can guarantee that any disturbance caused to your business operations due to the replacement of the electricity meter will be kept to the minimum.

Please contact our customer service, if you have any questions about replacement work or new electricity meters.